HIDA Journal 2015 SPRING No.6

11/26

9No. 6 SPRING 2015[Achieving improvements in quality and technology along with managerial reforms to grow a business]•My family-run sewing factory was in critical condition due to challenges such as instabilities in our order volume and the quality of our raw materials, as well as strict delivery deadlines. I learned about concepts such as being customer-focused and team-focused, improving the working environment, and 3S and visual management, which I shared with my employees after returning home. I instilled the slogan “Customer satisfaction is our pleasure,” which we implemented. We expanded our sales agents, widened our current export destinations to Japan, the Netherlands, and Germany, and increased our customers to 20 companies including major distributors (Myanmar: sewing).•Since preparing to establish a local subsidiary in 2005, 28 of us (out of a total of 60 employees) have received training in Japan through the HIDA programs up through 2014. Despite being bewildered by the work, language, and cultural differences in the early stages, the first trainee received an education from the Japanese staff and gave guidance to his juniors. He is currently the director of the local subsidiary and is pushing ahead with further performance improvements and expansions (Vietnam: tunnel design).•I run a small and medium enterprise (SME) by incorporating Japanese managerial philosophies, such as emphasizing employees, customers, and quality. We developed a skin lotion that uses natural materials from the local region, and have expanded our sales channels to the United States, Canada, the United Kingdom, and other countries (Tanzania: production of skin lotion).[Winning an award from a relevant institution in Japan by achieving results]•We have deployed TQM activities in an ongoing manner. In 2008 we decided to apply for the Deming Prize, and so we dispatched a total of ten people to HIDA training programs, in which an expert that they had studied under served as principle lecturer. We have achieved results by ensuring the company-wide deployment of TQM, and won the Deming Prize in 2013 (Thailand: logistics).[Wide-ranging contributions to industry through education, consulting, and more]•By maximizing the lessons I learned through HIDA training programs (the importance of strategy, the difference in corporate culture between Thailand and Japan, the work ethic of the Japanese people), I achieved things like dramatically improving performance and creating a system for fostering human resources. For this my company was awarded the “Excellence in Practice” Award from the American Society of Training and Development, as well as various other awards. Beyond the confines of my company, I am intensively carrying out activities for global business expansion while also undertaking industrial activities in Asia and ASEAN (Thailand: vehicle manufacturing). •I was merely a shy engineer with no self-confidence before I underwent training programs provided by HIDA two times for technical training and management training. Through this training as well as the experiences I gained at my company in the field of maintenance, production, product development and marketing, I was eventually promoted to become a Senior Director Technical. Furthermore, as a pioneer in the Toyota Production System and Japanese-style quality management in Pakistan I have worked to educate people and disseminate knowledge, such as by authoring numerous publications on the subjects and giving more than 100 talks and lectures both within Pakistan and overseas (Pakistan: vehicle manufacturing).•I was contracted by the Secretariat of Tourism to undertake a program to improve service quality and financial management at small and medium-sized tourist businesses. I developed and deployed a system that combined techniques I learned through HIDA training programs, such as 5S, PDCA, management by policy, and visual management with a Central and South American approach. Now, ten years later, the program has grown to involve 350 consultants and 12,000 companies, and has even spread to several Central American countries (Mexico: Consulting).[Contributing to resolving social problems such as environmental issues]•During my participation in HIDA training program, a sense of the significance of contributing to society and the ambition to start my own business welled up in me through my interactions with the other participants. So immediately after I returned home to my country I started a company that imports medical equipment, and we currently have 110 employees. We have grown to become the only company related to medical infrastructure that has achieved ISO certification and received business awards from the state. We have come to occupy a role where we are underpinning medical infrastructure in Sri Lanka, as evidenced by the fact that more than 50,000 seriously ill patients use respirators supplied by our company (Sri Lanka: medical equipment and system sales).•Owing to my distressing personal experiences with the damage from the typhoon that struck Manila, I had been concerned by the contradiction that construction work is harmful to the environment of our mother earth. Amidst such concerns, the words of my lecturer learned through HIDA training program that “Project management refers to creating future value today” was a real eye-opener. At the end of a hard-fought battle to strike a balance between construction and environmental protection, I completed an environmentally-friendly condominium that has received certification from a number of state agencies (The Philippines: construction). Comments from Associate Professor Dr. HansenDr. Annette Skovsted Hansen, Aarhus University (founded in 1928 in Denmark, it has the second longest history in the country and is one of its largest schools), who performs investigative research on the activities of HIDA alumni societies and the impact from their personal networks, viewed the Success Story Contest. She offered the following comments regarding the Success Story Contest and HIDA programs.“All of the Success Story Contest presentations were absolutely outstanding. I feel that the factors behind the success of the presenters lie in the synergistic effects between their own personal effort and sense of purpose, the contents of the HIDA training programs, and their observations during their visits to companies and their stay in Japan. HIDA’s training programs are characterized by the fact that in addition to classroom learning it also offers opportunities for the trainees to supplement the theory they learned by actually discovering with their own eyes how things are proceeding in Japan and what is being practiced at companies there. I also feel that for the ordinary Japanese people viewing the Contest, this served as an opportunity to think about what Japan can provide to the world and what the lessons from HIDA’s network are through the presentations and the comments from the members of the selection committee. HIDA’s network holds absolutely enormous potential. I feel that HIDA should continue to aim for growth and success together with the outstanding human resources found within its network in the future by believing in the strength of these bonds.”

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