HIDAJournal 2013 AUTUMN No.3

11/22

No.3 AUTUMN 2013 9Service businesses that have achieved a unique development in Japan are now attracting attention as a new source of Japan’s growth. Unlike objects that are visible and tangible, intangible services are strongly aff ected by human factors. That is why services are said to be expressions of human beings.HIDA carries out a project to support the development of local personnel for small service businesses in Japan. This project is aimed at supporting the overseas development of small service businesses in Japan through the development of local personnel who understand the essence of Japanese services, including the spirit of hospitality. Subsidies will be available from the Small and Medium Enterprise Agency to cover part of the expenses required to host local personnel in Japan and to send experts overseas from Japan. HIDA was chosen as the project managing organization by the National Federation of Small Business Associations to implement this project.In this issue, we present a example of companies that are using training programs in Japan supported by this project for their global development.In the morningIn the afternoonDay 1OrientationLecture: Guide to Your Specialized Technical Training (1) (Confi rmation of the Objective of Training) / Guide to Field Work.Day 2Lecture: Guide to Your Life in Japan (Japanese lifestyles and manners)Lecture: Role of leadersDay 3Lecture: Business Manners (Japanese hospitality culture)Lecture: 5S and KAIZEN Activities in the Service IndustryDay 4Group work: FieldworkGroup work: FieldworkDay 5Rest dayDay 6Lecture: Field Work PresentationLecture: Characteristics of the Japanese Service Industry Supported by the Spirit of HospitalityDay 7Lecture: Cross-cultural AdaptationVisit: Case study on 5S and KAIZEN Activities in the Service IndustryDay 8Lecture: Problem Solving in the Service Industry (Techniques)Visit: Disaster Prevention FacilityDay 9Lecture: Guide to Your Specialized Technical Training (2) (Understanding of Training Environments and Adaptation)Lecture: Guide to Your Specialized Technical Training (3) (Roles after going back to one’s Home Country)Example of a curriculum for a 9-day general orientation course(*) (*) General orientation course is conducted at HIDA’s training center as an introductory training course for a training program in Japan.(*) In addition to a 9-day training course, 6-week and 13-week training courses which include Japanese language training are available.Training Activities for Industrial Human ResourceDevelopment for SME’s Service IndustryThe Japanese Spirit of Hospitality for the World̶We support the global development of SMEs through our human resource development programs̶

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