HIDA Journal 2017 SPRING No.10

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7No. 10 SPRING 2017Message from Dr. KanoSince the UNQC era that started in FY1976, I have provided guidance to HIDA for 40 years. Though course delivery has changed over time, I am proud of my work in providing guidance on the fundamental nature of TQM. The PQM for middle and senior management started as the UNQC, which had UNIDO mandate. UNQC ran for eight weeks, including practical placement at a corporation. When AOTS started to run its own PQM in FY1982, I had a difculty consolidating the content into the three-week period.The participants, too, have changed over the 40 years. When we started the rst PQM, they seemed lack the real sense for “Quality.” Recent participants all have the strong sense of awareness, with certain knowledge, obtained from Internet, where one can access to a variety of information. However, having some knowledge does not necessarily mean understanding the true nature. Some answers they give to a question may be completely off-target. And the teachers need to be careful with this tendency when teaching. When we started this program, I thought it would be difcult to implement it in other countries than US or Japan. Now, however, the time has changed; the program has been very success-fully implemented in such countries as India and Thailand. And those successes can be expected to inuence other countries including Japan.I’ve believed, for implementing quality management in an entire company, each level needs to fulll own role. Driven by this belief, we restructured our program into level-specic courses; a task that took several years in mid-2000s (details are on page 9). Every course has, in addition to classroom lectures and on-site inspection tour, the evening sessions, when the participants can reinforce their learning and work to apply the knowledge to own company through group work. I myself take part in group work, giving guidance including one-on-one guidance, especially with the EPQM. I look forward to seeing you there.Dr. Kano, often a humorous speaker, giving a lectureDr. Noriaki KanoDr. Noriaki KanoProfessor Emeritus, Tokyo University of Science●First (2002–04) and Honorary Chairperson (2005–), Asian Network for Quality (ANQ)● Auditor, Sekisui Chemical Co., Ltd. (2003–2009)●Board Director, Komatsu Co., Ltd. (2008–2014)●Honorary Member (2010–), Japanese Society for Quality Control (JSQC)●Honorary Member (2014–), the American Society for Quality (ASQ)●Honorary Member (2014–), International Academy for Quality (IAQ)●Recipient of Deming Prize for Individuals by the Deming Prize Committee (1997), Union of Japanese Scientists and Engineers●Recipient of Georges Borel Award (2016), European Organization for Quality (EOQ)Dr. Kano is the authority on TQM research. He has engaged in TQM research for many years, and has authored and published over 300 pieces of books and academic literature, including “The House of TQM” and “Attractive Quality and Must-Be Quality (Kano Model).” He is renowned throughout the world as the founder of the “Kano Model,” and decorated with countless honors. He was awarded the 1997 Deming Prize for Individuals by the Deming Prize Committee (JUSE), was nominated the 1997 Deming Lecturer by the American Statistical Association (ASA), and received the 2002 E. Jack Lancaster Medal and the 2006 E. L. Grant Medal from the American Society for Quality (ASQ). He also received the 2009 Distinguished Service Medal from ASQ, to honor his lifetime service for ASQ and QM movement with the highest prestige. He then received the 2014 A. V. Feigenbaum Lifetime Achievement Medal from Asia Pacic Quality Organization. In 2009, the Technology Promotion Association in Thailand created the Kano Quality Award, to be awarded to the companies with excellent and successful TQM based management. In 2010, the Asian Network for Quality (ANQ) created the Ishikawa-Kano Award, named after Dr. Kano along with Professor Kaoru Ishikawa, to be awarded to the individuals who have made great contribution to the development of quality in Asia.

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