HIDA JOURNAL 2014 SPRING No.4

20/28

18 HIDA JOURNAL■Northeast Asia■Southeast Asia■South Asia■Middle East■Africa■Latin America■Europe328 people,47%188 people,27%23 people, 3%51 people,7%75 people,11%13 people, 2%25 people, 3%QCTC Participants by Region (Numbers of people, %) (FY1979-FY2013)QCTC is a multinational quality control training course launched to allow participants to learn “management and control methods” peculiar to Japanese companies and ideas behind them. This course, the aim of which is to help managers engaged in manufacturing in developing countries to deepen their understanding of TQM practice and improve their ability to promote TQM as a comprehensive system, is designed to allow them to learn Japanese-style TQM in a systematic manner through participating in lectures, exercises and company visits and develop practical management skills and knowledge. While HIDA has been providing numerous training courses for managers, it has one of the longest histories and has been implemented once every year in the past 35 years, a total of 35 times, since it was launched in 1979 to this day. QCTC has been constantly modified and improved in its curriculum contents and schedule arrangements in order to produce the maximum eff ect. The course, which originally lasted six weeks, is now implemented as a two-week course.Although it is an international course, the majority of participants are from Asian countries. In fact, how much attention is paid to quality control in Southeast Asian countries is attested to by the fact that the 2013 Deming Prize was awarded to Indian and Thai companies. Recent years have also seen participation of people from emerging nations in Asia, such as Bangladesh and Nepal. Moreover, there are some local companies that have been supporting the participation of their middle-level managers and specialist staff members in the course on a continuing basis with the aim of developing human resources who can play leadership roles in quality control for the companies in the future.In more specific terms, the current curriculum is designed to cover the six topics essential for practicing Japanese-style TQM, namely “daily management/management by policy,” “product development,” “quality assurance,” “production system,” “QC circle” and “problem solving and continuous improvement,” and allow participants to develop deep understanding of quality-related efforts of Japanese companies and what strengths they have through systematic learning. Moreover, this two-week course consists not only of classroom lectures but also of case study, simulation and other types of exercises that are implemented in the afternoon to allow participants to put what they have learned in classroom lectures in the morning into practice, so that they can improve their practical skills. As participants are from many different industries, cases dealt with in the course are carefully selected so that participants can apply them to their own industries as much as possible. It is our great pleasure that a lot of ex-participants have actually reported to us that they have been able to translate what they have learned from this course into practice for effective improvement efforts in their own companies after returning home.[Kyoko Wada, Special Projects Group II, Innovation Project Department]Exercise (Kansai Kenshu Center)We have received words of congratulations and joy for the winning of the Deming Prize by Dr. Iwasaki, the program director of QCTC, also from ex-participants of the course. The following is one of them, a congratulatory message from an Iranian ex-participant, in which he also reports that participating in this course has increased his awareness about quality and what he has learned from the course has been contributing to improving quality control in the company he is working for:Mr. Masoud Ghasemi Sameni(Manager, Quality Assurance Department)(Participated in QCTC in FY2009 and works for Behshahr Industrial Company, a cooking oil manufacturer)I submitted an improvement proposal about quality control to my company after returning home from QCTC. My proposal was immediately adopted, leading to failure improvement. I am immensely grateful to the program director Dr. Iwasaki for his instructions and support. Hearing the news that he has won the Deming Prize this time has made me feel proud to be a student of such a great lecturer.The course allocated a lot of time to lectures and exercises concerning problem solving and continuous improvement approaches, in one of which we simulated how to collect data about defects, analyze factors contributing to them, eliminate problems to prevent efficient shipping of products and quality defects, develop standard operation procedures and incorporate them into daily operations. This exercise has given me the opportunity to learn practical aspects of quality control. Products of our company are shipped in cans. Previously, there was sometimes the case that empty cans that were not yet filled got into shipments by mistake through automation line. I voluntarily set up a QC circle to deal with this fatal problem, which could end up causing empty cans to be shipped to customers, and developed an improvement proposal and worked on it in cooperation with team members. Eventually, we have succeeded to reduce defective shipments to zero. After fi nishing the training in Japan, I have been working proactively to improve quality through giving presentations on what I have learned from the course in front of members of our company, providing in-house training and education, and so on.Production line improved to prevent empty cans from being shippedRealities of QCTCParticipant’s voice

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