HIDA JOURNAL 2014 SPRING No.4

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16 HIDA JOURNALlacking in basic knowledge in reality after coming to Japan.Takeda: It may be true that you can learn about mechanisms without knowledge of statistics, but what is the mechanism for if there is no data to support it?Iwasaki: While the current curriculum of QCTC mainly deals with policy management, new product development and quality assurance, knowing how to analyze data using the seven tools is a prerequisite for participating in the course. This is why we ask participants about them in the pre-course questionnaire. In reality, however, we must admit that most participants do not have the level of knowledge of data analysis methods required by instructors.Takeda: Apparently, what participants mean by “know” is different from the level of knowledge that lecturers expect participants who are coming to Japan to “know.” Does this mean that quality control is already a well-known concept at knowledge level but is not yet widely in practice in many Asian countries?Iwasaki: Although Japanese-style TQM is practiced by some excellent companies in the region, we cannot say that it already gets the recognition it deserves there. The Deming Prize was awarded to an Indian company for the first time in 1998. This was the first time that a company in the Asian region excluding Taiwan won the prize. Given that this only happened 15 years ago, it cannot be said that TQM has a very long history in India. However, many Indian companies show keen interest in ISO9000, the Malcolm Baldrige National Quality Award, Six Sigma and Balanced Scorecard. In fact, they are proactively working on them and I hear that small and medium-sized companies are also willing to introduce them.Takeda: It is true that a large number of Indian companies have been obtaining ISO9000 recognition. However, I hear that their acquisition of ISO9000 certification often only means that they have established necessary systems while they do not adequately feed data about quality into them.Anyway, QCTC has had nearly 700 participants in total by now and must have contributed to improvement of quality control in respective countries. What results and effects do you feel this training project has produced in terms of human resource development?Iwasaki: In my opinion, QCTC has substantial influence. Particularly, no other organizations have anything like HIDA-AOTS Alumni Societies. Ex-participants network well back in their home countries after returning there, while the top management of the societies work as coordinators for them based on good understanding and play effective leadership roles to enhance their relationships with HIDA. I think that this also contributes to creating a virtuous cycle in which the HIDA-AOTS alumni societies recommend new participants, resulting in excellent people taking part in the course. This also does lecturers good, since this saves them the trouble of looking for participants themselves and ensures a stable supply of participants. Moreover, given that such people tend to take great pride that they are “selected” participants, they are more likely to become active promoters of quality control back in their own countries after finishing the course.Takeda: Many of those who participated from companies have begun to promote quality control in the companies after returning to their countries, while some ex-participants have become consultants back in their own countries to popularize quality control there. In either way, ex-participants of the course have been contributing to the expansion of quality control activities by working in their own positions to promote quality DateMorningAfternoonAugust 28 Wed.Orientation/Opening CeremonyLecture: Introduction to TQMAugust 29 Thu.Lecture: TQM promotional methodology and QC viewpoints/mindsetLecture: QC MindsetAugust 30 Fri.Lecture: Daily Management (DM) vs. Management by PolicyLecture: Formulation and Deployment of PolicyAugust 31 Sat.Rest daySeptember 1 Sun.Rest daySeptember 2 Mon.Lecture: New Product DevelopmentLecture: Formulation of “Required Quality Deployment” using QFDSeptember 3 Tue.Lecture: Promotion Procedures of Quality AssuranceLecture: Formulation of QC Process ChartsSeptember 4 Wed.Visit: Case study on QC Circle ActivitiesVisit: Case study on Management by PolicySeptember 5 Thu.Lecture Process Control and ImprovementSeptember 6 Fri.Lecture: Human Resource Development by QC CirclesLecture: Formulation of QC Circles Revitalization PlanSeptember 7 Sat.Rest daySeptember 8 Sun.Rest daySeptember 9 Mon.Lecture: Establishment of Production SystemsLecture: Exercise on Production SystemsSeptember 10 Tue.Lecture: Hands-on Exercise on Problem Solving and Continuous Improvement (QC Game)September 11 Wed.Lecture: Hands-on Exercise on Problem Solving and Continuous Improvement (QC Game)September 12 Thu.Lecture: Presentation on Exercise on Problem Solving and Continuous ImprovementLecture: Overall Question & Answer Session/Closing CeremonyFY2013 The Quality Control Training CourseTraining Venue: HIDA Kansai Kenshu Center

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